Refund Policy
Clear policies for digital products, checkout, customer support and access.
Last updated: [Add date before launch]
This Refund Policy explains how refund requests are handled for SkyFrame Academy digital products.
Digital delivery
Because this is a digital product, access may be delivered immediately after purchase. Add your final refund rules here before launch based on your business policy and local requirements.
Access issues
If you cannot access the product or download files, contact support first. We will help resolve technical access issues as quickly as possible.
Duplicate orders
If you accidentally placed a duplicate order, contact support with both order numbers and the billing email used at checkout.
How to request help
Email skyframeacademy@outlook.com with your order number, purchase email and a clear explanation of the issue.
Before launch, replace this working policy with the exact refund terms you want to enforce.